Need help ? We've got you.
Orders
How can I track my order?
A tracking number is automatically sent by email once your order has been shipped.
Can I modify or cancel my order?
Yes — within the first 12 hours after placing your order. Contact our support team and we’ll assist you immediately.
Shipping
What are the delivery times?
Orders are processed within 1 to 2 days. Delivery typically takes 7–15 business days depending on your location.
Do you offer international shipping?
Yes, we ship worldwide with tracked delivery.
Returns & Exchanges
What is your return policy?
You may return any item within 30 days of receipt, as long as it is unworn and in its original condition.
How do I request a return?
Contact our support team with your order number — we’ll guide you through the process.
Products & Quality
Are your products guaranteed?
Yes, all items include a 1-year warranty covering manufacturing defects.
What if my item arrives damaged?
Contact us within 48 hours with photos of the issue — we’ll replace it immediately.
Payments
What payment methods do you accept?
All major payment methods are accepted, including credit cards, PayPal, and secure express checkouts.
Is my payment information secure?
Yes — all transactions are encrypted and processed through certified secure gateways.
Customer Support
How can I reach you?
You can contact us through our support form or email. We typically respond within 12 hours.
Whether you're here to ask a question, fix a concern, or start a conversation, we are here to make it easy.
Fill out the form below and our team will get back to you as soon as possible.
Or email us directly
contact@bogfi.com
We're available Monday to Friday, 9am - 5pm, and saturday, 10am - 6pm (closed Sunday's & holidays).
The Bogfi Promise
You're not buying a mere watch, you're buying a legacy of elegance, confidence and prestige.
We are a family
Make you happy is our ultimate goal. Our customers are more than customers, they are our love ones.